The Guest Services department at Crypto.com Arena strives to provide excellent service to all our guests, including those guests with disabilities & special needs.
Crypto.com Arena recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans with Disabilities Act (ADA) and California accessibility mandates. Crypto.com Arena provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities. The following section highlights our services.
Assistive Listening Devices (ALD)
Assistive Listening Devices are available for hearing-impaired guests at all Crypto.com Arena events. Please visit our Guest Services Center located across from aisle M12 on the Main Concourse and request an Assistive Listening Device. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service.
Accessible / Disabled Tickets
Accessible/disabled seating is available on all levels of the arena. Accessible seating and parking are available through www.cryptoarena.com and axs.com and the Crypto.com Arena Box Office. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you.
- Visit www.cryptoarena.com, find your event, click the "TICKET" link, then click the "Accessible Tickets."
- For AXS events, call (888) 929-7849 and request accessible tickets.
- For Ticketmaster events, call (800) 745-3000 and request accessible tickets.
- Visit the Crypto.com Arena Box Office and request accessible tickets. Please visit the Box Office page for hours
Crypto.com Arena has teamed up with VITAC to provide convenient and easy access to all in arena announcements and emergency announcements made on the Public Address System. Real-time captioning is available anywhere, anytime throughout our arena on your browser-based mobile phone. It is a mobile-based system where any guest with an iPhone or Android can view the Public Address announcements broadcast in the arena on their phone. The service is intended for the deaf and hard of hearing community but will be available to everyone. This is a complimentary service, available for most sporting events, accessible by visiting captionedtext.com and entering “1261” as the Event ID. Visit Guest Services on the Main Concourse across from aisle M12 for more information.
Please refer to the Getting Here of this website for maps, directions and more information.
Crypto.com Arena is equipped with elevators that access all public areas of the arena. Should you require special assistance in reaching your seat, please see any Guest Services staff member during the event.
Emergency Evacuation Procedures
Crypto.com Arena personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all guests, including those with disabilities, in the case of an emergency. Please pay careful attention to the instructional video as well as personnel instructions during an evacuation.
Bags, backpacks, purses, totes, clear bags, fanny packs, and camera bags are not allowed.
Small clutches and wallets smaller than 5” x 9” x 1” are permitted and are subject to security inspection.
Medical and parental bags smaller than 14” x 14” x 6” are required to go through an X-Ray machine security screening. Please see a Guest Services team member on site for direction to the nearest screening entry.
All restroom facilities at Crypto.com Arena are wheelchair accessible and are clearly marked. In addition, our five All Gender restrooms are available in the following locations below. Each one includes a changing table.
- Main Concourse across from aisle M23
- Suite Levels A, B and C across from Suites A1, B1 and C3 respectively
- Upper Concourse across from U31
Sensory Sensitivity Accommodations
Crypto.com Arena has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests.
Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources are available for checkout (at no cost by leaving an ID) at Guest Services on the Main Concourse across from Aisle 12, or the Upper Concourse across from Aisle 5. You can use the items in these bags to help better enjoy the event with your group.
Weighted Lap Pads
Weighted lap pads are also available upon request (at no cost by leaving an ID) at Guest Services on the Main Concourse across from Aisle 12, or the Upper Concourse across from Aisle 5.
Quiet areas are available inside First Aid on the Main Concourse across from Aisle 3 and on the Upper Concourse across from Aisle 22. If you start to feel overwhelmed, you can visit one of these areas to recharge and rejoin the fun when you are ready.
Social Story and KultureCity All-Inclusive App
To assist with your visit, download the KultureCity All-Inclusive App to see our social story.
Please reach out to any Guest Services Team Member during an event with any questions on our sensory sensitivity accommodations. If you have inquires prior to arriving, please contact us.
Service Animals/Guide Dogs
Animals or pets of any kind are prohibited in Crypto.com Arena with the exception of trained service animals and service animals in training for guests with disabilities. Service animals are welcome inside the venue, but must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. Guests may take their service animal outside of the venue to relieve itself, but must speak with a Guest Services Supervisor prior to leaving the venue. A guest whose service animal poses a threat to the safety of other Crypto.com Arena guests and employees may be asked to escort the animal off the premises.
Sign Language Interpreters
Crypto.com Arena is pleased to provide signed performances for our hearing-impaired guests for select concert events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact the Guest Services department for further information.
All guests, including those with disabilities, are welcome and encouraged to contact Guest Services department via email. Hearing/speech-impaired individuals may also call the California Relay Center at 711 or their local TTY Relay Center. The California or local Relay Center will then place the call to us and we will be happy to communicate through the relay service.
Crypto.com Arena makes ongoing efforts to make sure our website is accessible to all our guests. If you are having difficulty using or accessing any element of this website or would like to make a suggestion as to how we can improve accessibility on this website please contact Guest Services by using the Contact Us page or calling us at (213) 742-7326.
Crypto.com Arena Guest Services Centers provide complimentary wheelchair escorts to guests with special needs when requested. Escorts are available at any entry point or guests may call Guest Services upon arrival at our venue and a Guest Services Representative will assist you with your wheelchair request. We can be contacted at (213) 742-7326. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in our wheelchair for the duration of the event.
Guests who wish to transfer to a seat from their wheelchair or other mobility device (i.e. scooters, walkers, crutches, segways, etc.), must store their wheelchair or mobility device at our Guest Services Center for the duration of the event in order to keep our guests safe and aisles clear from any obstructions or trip hazards. Our staff will make arrangements to return the wheelchair or mobility device to you at the end of the event, or any other time you would prefer.
Wheelchair and Accessible Seating Policy
Accessible/disabled seating is available on all levels of the arena. Accessible seating is reserved exclusively for guests with accessible needs and their companions. Guests purchasing accessible seating may purchase one (1) accessible seat and three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all those that need accessible seating.
To request accessible seating on the day of the event, please visit our Guest Services Center(s) once inside the building. If your tickets are currently located on the 100, 200 or Premier Level, please visit Guest Services across from aisle M12 on the Main Concourse. If your tickets are currently located on the 300 level, please visit Guest Services across from aisle U5 on the Upper Concourse. Please keep in mind that this type of relocation is only available on the day of the event, is subject to availability, and is issued on a first come first serve basis.
Crypto.com Arena is committed to working with guests on a case-by-case basis to adequately accommodate individual needs. There is no guarantee that any companion tickets will remain unsold and available.
Please contact Guest Services or the Box Office with further questions.