General Information & FAQ
- Access your digital ticket in advance and use it to plan your arrival location and/or time.
- Check our Crypto.com Arena SAFE page for the latest health requirements
- Bags, backpacks, purses, totes, clear bags, fanny packs, and camera bags are not allowed. Small clutches and wallets smaller than 5” x 9” x 1” are permitted and are subject to security inspection. Medical and parental bags smaller than 14” x 14” x 6” are required to go through an X-Ray machine security screening. Please see a Guest Services team member on site for direction to the nearest screening entry.
- View our Getting Here page, and be sure to review the locations of the many parking lot options on the Interactive Parking Map.
- Review our Guest Services A - Z and, if you have questions, contact Guest Services.
Where can I buy tickets?
- Please visit axs.com or the Crypto.com Arena Box Office to purchase tickets. AXS is the only authorized ticket-selling agent of Crypto.com Arena. Crypto.com Arena cannot be responsible for the authenticity of tickets obtained through any other source and will not honor counterfeit and other invalid tickets.
Do I need a ticket for my child?
- Children 3 years of age and older require a ticket to enter the arena and must occupy their ticketed seat only. Please note that some shows (especially those intended for children) will have a different age policy. Please see the specific event page or contact Guest Services for further information.
Can I take public transportation to Crypto.com Arena?
- Yes! Crypto.com Arena is blocks from the Blue and Red Lines. Please see our Public Transportation page for details on public transportation options.
What is the closest parking lot?
- Please see our Getting Here page for details on public transportation and parking.
Do I need to print my parking pass in advance?
- A digital parking pass must be presented at the gate to gain entry. Confirmations and receipts on your phone will not be accepted for entry.
If I am not driving, where is the best place to be dropped off?
- Please obey all posted signs when dropping off and be aware that LAPD will enforce the "No Stopping" signs posted throughout the district. There are areas designated for drop-off and pick-up. Taxis, Buses and Limousines must drop-off and pick-up passengers in these designated areas. The pick-up/drop-off areas are:
- The white zone on Chick Hearn Ct. (Eastbound) between L.A. Live Way and Georgia St.
- The white zone on Figueroa St. (Southbound) between 12th St and Pico.
Are cameras allowed inside Crypto.com Arena?
- Yes! Non-professional, non-flash, still photography is permitted at most events (disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). Video and audio recording is prohibited. Please note that some shows will have a different camera policy. Please see the specific event page or contact Guest Services for further information. Camera bags of any size are not permitted as we do not allow bags inside Crypto.com Arena.
Are bags allowed inside Crypto.com Arena?
- Bags, backpacks, purses, totes, clear bags, fanny packs, and camera bags are not allowed.
- Small clutches and wallets smaller than 5” x 9” x 1” are permitted and are subject to security inspection.
- Medical and parental bags smaller than 14” x 14” x 6” are required to go through an X-Ray machine security screening. Please see a Guest Services team member on site for direction to the nearest screening entry.
I have special dietary restrictions. Can I bring my own food or beverages inside Crypto.com Arena?
- No. Outside food and beverages are not permitted inside the arena. Crypto.com Arena is proud to offer Kosher and Gluten-free food options. Please see our Food & Drink page for more information. Unopened plastic water bottles, one liter or smaller are permitted (one per person).
When do the doors open for an event?
- Door opening times for Crypto.com Arena events will vary according to each event. Please visit the specific event page for details.
I have my tickets already; which entrance do I use?
Main Entrances are available to all ticketed guests, and are in the following locations:
- 11th Street Entry: Corner of Chick Hearn Ct. (11th St.) and Georgia St.
- Star Plaza Entry: Corner of Chick Hearn Ct. (11th St.) and Figueroa St. (between the Box Office and Team LA Store)
- Figueroa Entry: Corner of 12th St. and Figueroa St.
VIP Entrances are available exclusively to Private Suite and Premier Seat ticket holders, and are in the following locations:
- Star Plaza VIP Entry: Corner of Chick Hearn Ct. (11th St.) and Figueroa St. (next to the Team LA Store)
- Southwest VIP Entry: Between 11th Street and Figueroa Entrances (next to the Los Angeles Convention Center)
Am I allowed to leave the venue and come back?
- Yes. Guests who need to leave the venue and return must first make contact with a Guest Services Team Member to have their ticket scanned so they can re-enter with a valid ticket. Upon return, guests repeat the security screening and ticket scanning process to re-enter the venue.
Does Crypto.com Arena offer wheelchair escorts?
- Yes! Guest Services provides complimentary wheelchair escorts to guests when requested. Escorts are available at any entrance or guests may make escort arrangements by contacting Guest Services at (213) 742-7FAN (326) when arriving to the venue. For all other accessibility questions please visit our Accessibility Guide or contact Guest Services.
How can I get a birthday/anniversary message on the video board?
- All message requests must be processed through the individual teams for that particular event. Please contact the team through their website.
Is there someplace close to eat or to get a drink before/after a Crypto.com Arena event?
- Yes! Please visit lalive.com for a list of restaurants and entertainment options on our L.A. Live campus.
Where can I smoke inside Crypto.com Arena?
- Crypto.com Arena is a smoke-free venue. Smoking is not permitted in the arena at any time, including all outdoor patios and terraces.
Is there a Lost and Found at Crypto.com Arena?
- Yes! All lost and found items are taken to Guest Services. To inquire about a lost item please contact Guest Services with a description of the item and the date it was lost.
Is there a designated public forum space?
The following areas are public fora in accordance with LA Sports and Entertainment District Specific Plan (City Ordinance No. 174,224 as amended by Ordinances No. 178,134, No. 179,413, and 181,334 (“Ordinance”)) and members of the public may exercise their rights of free speech and free expression, subject to time, place, and manner restrictions: (i) Xbox Plaza; (ii) Chick Hearn Court (when closed to traffic); (iii) the Chick Hearn Sidewalks (i.e., the public sidewalks and private setback areas located on each of the north and south sides of Chick Hearn Ct., sidewalks on the west side of Figueroa St. with a total width of up to twenty three feet (23”)(consisting of a fifteen foot (15’) wide sidewalk and eight foot (8’) wide private setback area), provided that the Chick Hearn Sidewalks are narrower than twenty three feet (23’) wide from the curb in certain locations due to the placement of building structures (including the Crypto.com Arena and Microsoft Theater) as well as stairs and other structures (e.g., statues)) and (iv) Figueroa West Sidewalk (i.e., the public sidewalk and private setback area located on the west side of S. Figueroa St., between 12st Street and Chick Hearn Ct. (consisting of 15’ sidewalk and 5.78’ private setback, which widens to a total width of 23’ in places)).